Frequently Asked Questions
Everything you need to know about shopping with CIEL.
What is the typical shipping timeframe for CIEL orders?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
CIEL accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Klarna and Afterpay.
How do I ensure I am ordering the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Are your materials sustainably sourced?
At CIEL, we prioritize ethical production. Over 70% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.